Solved
Disabled child purchased over 50 movies in 2 hours
I have a son whom is autistic with severe learning disabilities also, I moved a couple.of months ago to a different are, in my previous address I had a block on my virgin box as my son kept purchasin...
If VM has told you that the issue is at deadlock, VM should issue you with a deadlock letter
https://portal.commsombudsman.org/resources/eight-week-and-deadlock-letters
which should allow you to go to the ombudsman via this process
https://www.commsombudsman.org/our-process
I have never used VM's TV services but is a PIN not required to make a purchase?
You are unlikely to receive a reply from the VM forum team here in ‘Community Natter’. A VIP or moderator might move your topic to a better forum, such as ‘Managing Your Account – Cable’ to get a VM reply. They may be able to help in reactivating your services but they normally take a few days to get to each topic.
