Since 17 December I have been trying to get VM to honour the 18 month telephone and broadband package I signed up for online. I have spent a few hours being passed form pillar to post using the online chat and also on hold to and speaking with customer services.
I have been told that, along with others, my original request did not go through due to an issue in which some data was corrupted. I was therefore asked to sign up from scratch on the telephone, which I did. Unfortunately, when the connection day arrived I discovered that the telephone service had not been included. I called CS and that was added, along with a higher tariff and connection charge. I have since been trying to get that resolved, without success. After being reassured that it would be resolved by a CS agent, I called back and was told a note had been put on the file to say that the contract had not been adjusted as there was insufficient evidence of the deal I had signed up for. I therefore emailed a copy of the original pre-contract information as evidence of the deal I’d asked for. I hope this now gets resolved. Worryingly, I can now see two separate contracts on my account, neither of which shows the correct agreement.
Has anyone else had this difficulty?
