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Cliofegan's avatar
Cliofegan
Joining in
2 years ago
Solved

Credit report default

Hi can anyone help please? I cancelled my virgin as I found cheaper deal elsewhere. Services were disconnected 20/12/23. Received final bill of £20.13 to be paid BY DIRECT DEBIT (I have proof of thi...
  • japitts's avatar
    japitts
    2 years ago

    I would disregard the credit "score" aspect - this is something that companies do internally & confidentially, and some CRA's just use as a marketing thing to sell you.

    If there is an entry on your statutory (free) credit report that you believe is incorrect, then you should collate documented evidence of why this is in error, and email that to creditfileamendments@virginmedia.co.uk who should investigate on a 21day basis. Any errors found, should then be corrected.

japitts's avatar
japitts
Very Insightful Person
2 years ago

I would disregard the credit "score" aspect - this is something that companies do internally & confidentially, and some CRA's just use as a marketing thing to sell you.

If there is an entry on your statutory (free) credit report that you believe is incorrect, then you should collate documented evidence of why this is in error, and email that to creditfileamendments@virginmedia.co.uk who should investigate on a 21day basis. Any errors found, should then be corrected.

  • Cliofegan's avatar
    Cliofegan
    Joining in
    2 years ago

    Thank you Japitts I have done this now