I will still come back and tell you give us the privilege that we have never missed our monthly payment, please go through the statements ,it was when we left the former house and we are to return the box, the issue started because no one told us anything about activation fees ,even when we left in May 2022 we still pay up till July 2022 without using WiFi because we left the house and we left the box with our sisters ,it was when they moved out out in May 2022 and we called your service the problem started. We moved out of the former house January 2022 and we are using another service because our sisters were in the former house. We still paid for the July and June without using your service WiFi, because we returned the box May 2022.
Come to think of it ,no one told us activation is charge and being a new customer with your product we thought you have over charged us because our new service activation was free.
Virgin media now used power against us (faithful customers who has never missed monthly bill) because you have access to credit agencies. Come to think of it ,is your service built to punish faithful customer or to get more referral and expand.
Virgin media went at our back to report us to credit agencies without notifying us, you left us with scar, you stabbed at our back and we gave you our own sweat (money) and you return to us with pain and scar that is forever their. Please we are not okay with satisfied but to remove the default permanent, is it because of £51.39 that have also been paid you want to ruin someone credit score come to think of it, is not that the person use the WiFi and he didn't pay. WE HAVE NEVER MISSED our monthly charges. Be merciful with your judgement, please and please. Thanks ...looking forward to hearing from you.
