Solved
Cooling off period - new contract?!?
Hi I looked to upgrade a service, VM did do it so I used the 14-day cooling off period to cancel it. VM told me the 'Cooling-off Period' was something they didnt know about and locked me into a n...
Mat don't give up mate. It's worth fighting with them as Virgin media are horrible company trying forcing they customers to unfair new contracts. For them any upgrades like broadband speed are renewed and extended contract. Do not never agree with their practice. And you can always open complaint and also referred to financial ombudsman service
