Contract is wrong, how can I contact someone?

[CarolinaMoon]

This contract is wrong and I do don't accept it or agree to it.

The contract start date is 28/6/24. The installation was promised for 25/6/24, then changed to 28/6/24, then changed again to 22/7/24. I still have no services. 

The amount stated on contract is £106.  I have been told this is wrong, several times on the phone, but I want this in writing.

At my previous address I paid £53 and was told that this would continue when I moved to my new address as my contract had not expired.

On 24/6 I received phone call to confirm I would be at home for installation the next day. I waited all day and made several phone calls to virgin to check engineer was coming and was told he could arrive any time until 6pm. Of course, no one came.

New appointment made for 28th. On the 28th I received an email saying installation has been changed to 22nd July!!

I still have no services. 

I would like new contract with correct details before I agree to go ahead with this. 

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It's a familiar story that someone has been pushed into a new contract when moving address. And it's also familiar that verbal assurances are given that don't happen in fact. 

If the staff on here can't offer to get this sorted then you may have to make a formal complaint.

[Alex_RM · Accepted solution]

Hi CarolinaMoon,

Thanks for posting and sorry to hear there's been some confusion with the package when moving. 

Whilst we can't do package changes via this forum, I can take a look at the contract you've already agreed to.

I've popped you over a private message to get a few more details from you.

Alex_Rm