Contract change intro price issue
Hi, I recently connected to Virgin (18th December), but didn't set up a phone line, which I require. I have been trying to work through online chat to add it, or start a new contract with the landli...
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Thanks Carley for getting back to me. I checked and the line is still active, though I am more concerned with the issues with the contract - what would be the best way to address those? I will try again this morning through the chat, but if that doesn't work anything you can do would be very welcome!
Oh okay, apologies, I thought it was your landline that you were more concerned about, as this can be lost forever if a port is not actioned, or if the landline is disconnected for too long.
With regards to the contract then, adding a landline service to your package now, would mean that you'd be accepting an existing customer deal and wouldn't be eligible for the new customer deals (such as the current Winter Deal) that are ongoing at this time. Not sure what you meant by a landline addon. A landline is a completed new service install that cannot be applied as an addon like call features, as Caller ID or Caller Reject can be.
The contract that was sent to you, with the 3-month deal, if you're not happy to go with this deal as it is described, the team can look at other existing customer deals for you that are more suitable.
Once you have a landline service with us, the team will also be able to request a number port, so long as the number is still active with your current supplier.