Complete your profile error

[chrisdunn1234]

I’m signed up to the My Virgin Media site but whenever I log in I get the “complete your profile” page and can’t move past it. Just comes up with the same error message. 

I can see this has been an issue for others in the past but can’t find a solution in the forums. 

I’ve tried using different browsers, deleted cache etc 

Can someone message me to sort out please. 

Thanks 

[Joseph_B]

Hey @chrisdunn1234,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you are having this issue, I would like to go about looking into this with you to see if we can fix this, for me to do so i will need to confirm some information rom you via a private message.

Joe