Cannot ccess my accouint

[brigantia]

I still use my blue yonder address to access Virgin my media.  I had trouble getting is accepted and was then told to change my password.  I had at least 8 attempts to change it . every one was unacceptable., in the end I just logged off.  I am an 81 yr old and  disabled.  can you advise me what to do.  .I am really getting  tired of trying and if the matter is not resolved I shall cancel my account and move to Sky.. 

[Kath_F]

Hi brigantia, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having an issue with resetting your password. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,