Forum Discussion

SimonW_Windsor's avatar
SimonW_Windsor
Tuning in
2 years ago

Cancelled installation due to wayleave expiry - request for compensation

Please can someone with authority at Virgin Media please help me as I’m at my wits-end in regards my customer complaint. To cut a long story short… I was an existing VM Media customer who moved hous...
Tom_W1's avatar
Tom_W1
Icon for Forum Team rankForum Team
2 years ago

Hi SimonW_Windsor thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

I would like to look into this for you, please expect a PM from me to arrive shortly and respond directly when you can!
Please note, I am off on annual leave from now until December 27th so thanks for your patience in the meantime.

Have a great Christmas and we'll get do our best to get this resolved for you.

Many thanks