on 26-05-2024 13:30
Can somebody from Virgin please contact me, I have been trying to cancel my whole package for over 1 month now.
Every time I speak to virgin there is a new excuse, 23 rd april I cancelled and now it seems that I can't leave until june!
This needs fixing Virgin Media!
on 26-05-2024 13:45
Hefty do please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult...
on 27-05-2024 08:36
Hi Hetty,
Welcome back to our community service and sorry to hear you have been having issues processing a disconnection. We can understand the frustration caused. To best look into this, we have sent a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,