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Cancellation .... bloomin impossible!

Hefftyhef
On our wavelength

3 weeks ago

Can somebody from Virgin please contact me, I have been trying to cancel my whole package for over 1 month now.

Every time I speak to virgin there is a new excuse, 23 rd april I cancelled and now it seems that I can't leave until june! 

This needs fixing Virgin Media! 

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2 REPLIES 2

Cardiffman282
Super solver

3 weeks ago

Hefty do please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult... 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Akua_A
Forum Team
Forum Team

3 weeks ago

Hi Hetty, 

Welcome back to our community service and sorry to hear you have been having issues processing a disconnection. We can understand the frustration caused. To best look into this, we have sent a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

Akua_A
Forum Team

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