cancel
Showing results for 
Search instead for 
Did you mean: 

Can anybody please help me to contact or pass on this message to the mysterious Rachel Barrass

wd_h1
Joining in

I have just searched online for Rachel Barrass Virgins Customers Services Director as I would like to contact her or her contact me  as I have today received a letter signed by her regarding my unpaid bill of £87.27 plus a late payment charge of £7.50. If instead of sending out this letter to inform me of something that I already know i.e. I owe this money plus a lot more and spent the time actually doing something useful like making Virgin Customers happier than I am at this moment. A start would be to to stop the Virgin's Customer services and above from lying when they say they will sort out their problems and phone you back and then don't, and the Virgin Media team sending out emails  to customers that are a blatant lie like I the one I received a few days ago, unless of course its only me that this happens to, would at least show that you actually do some worthwhile work at Virgin. This was the second email I had received in the 18 months of my contract This email says actually states that we actually chatted, It is obvious she must have been chatting to someone else because I don't remember telling her that my bills since December 2022 have been incorrect, in that my £35 a month bill became £43 and  I phoned Customer services about it and they said they would sort it out which they did the next bill was for £26 but then again the next one was for £44 pounds the next month again I phoned again I was promised it would be sorted. It was but it took  7 months before  I got my £9 taken off my bill. But the next month it was back to £44. next month it was back to £35 which meant In total that it was £9 virgin owed me for most of the year Perhaps I should claim interest on that like you do when I owe money because I think I would have remembered saying that.

. The first time I received that same email was after Virgin tried to make me pay £67.60 plus interest of £5.80 which was the exact amount  £67.60 that you stole from my bank account the month before and then had the nerve to want me to pay the £67.60 again plus interest with another bill of £35 plus interest that I didn't pay because Virgin had cancelled my direct debit without having the decency to tell me. This is why I cancelled my Virgin Direct Debit before the end of this contract to stop Virgin stealing more money off me like before

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Cardiffman282
Knows their stuff

Most of the VM top bods are on LinkedIn but you are more likely to make progress with the VM forum team. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

See where this Helpful Answer was posted

2 REPLIES 2

Ilyas_Y
Forum Team
Forum Team

Hey @wd_h1 Thanks for reaching out to us on the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the poor experience you have had recently in relation to the bill and the service from the team.
I will assist you on this and get this sorted out for you.

I will send a private message for further support.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Cardiffman282
Knows their stuff

Most of the VM top bods are on LinkedIn but you are more likely to make progress with the VM forum team. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).