Cable my street

[rgjstone]

Hi I'm just wondering if I could get some information if it's likely my street will be cabled in the near future? I noticed there's some cables being installed a street over and further back from there.

I've attached an image to show where they're being installed, we live between Wardle St and Sandal St and are all currently connected to an old bt cabinet and community funding an upgrade would cost us £5k through openreach even though there are fibre enabled cabinets within 20 metres and we live walking distance to the centre of manchester. 

 

[Paulina_Z]

Hi @Roadki11,

Thank you for coming back to us about this. I'll be more than happy to look into this for you and submit a dedicated form for out specialist team so they can look into this further.

I will send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.

[MiloK]

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@Matthew_ML wrote:

Hey MiloK, thank you for doing this.

I can confirm you will get a call within 10 working days from the specialist team who can discuss with you.

Please do let me know how it foes. Thanks 

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Well there you go, no one bothered to call

[Travis_M]

Hi @MiloK

Thanks for your response

Sorry to hear no one has contacted you as of yet, I'm going to drop you a private message now to check on this. Please keep an eye on your inbox.

Regards

[MiloK]

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@Travis_M wrote:

Hi @MiloK

Thanks for your response

Sorry to hear no one has contacted you as of yet, I'm going to drop you a private message now to check on this. Please keep an eye on your inbox.

Regards

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I have not received a private message?

[torch143]

Hello, 

I am a Virgin Media O2 employee, and I will be moving home to a flat that is not currently in the VM service area --- I just checked with the postcode checker.  Could you please DM me so we can chat if cabling my flat is a possibility?  Many thanks!

L

[Travis_M]

Hi @torch143

Thanks for your post!

I am going to drop you a private message now to collect some details and have the dedicated form submitted. Please keep an eye on your inbox for a message from myself.

Regards

[torch143]

Thanks Travis!

[Travis_M]

Hi @torch143

Thanks for your response

That is all submitted now for you and the team should be in touch within 24 hours 🙂

Regards

[Roadki11]

Anyone ever got a call back? 

I have now been waiting close to 2 months for the promised call back. 

The customer service here sucks. 

[briefly]

I have been V customer for 13 years but have a new house.  

I raised a request in October 2022 but received no response and have identified nearby Virgin properties - adjacent to footpaths etc 

Thanks.  Happy to contribute to any cost.