Forum Discussion

rgjstone's avatar
rgjstone
Tuning in
8 years ago

Cable my street

Hi I'm just wondering if I could get some information if it's likely my street will be cabled in the near future? I noticed there's some cables being installed a street over and further back from there.

I've attached an image to show where they're being installed, we live between Wardle St and Sandal St and are all currently connected to an old bt cabinet and community funding an upgrade would cost us £5k through openreach even though there are fibre enabled cabinets within 20 metres and we live walking distance to the centre of manchester. 

 

17
  • Kaz_A's avatar
    Kaz_A
    Forum Team (Retired)
    8 years ago

    Hi rgjstone

    Thanks for getting in touch!

    If you have registered on Cable My Street then can you please pop back to me on a PM with:

    • Your name
    • The full address

    I can then check this with the teams.

    To PM* me, simply:

    • Click on my forum PM link Karen_A

    Many thanks

     

    * For other forum users reading this, please only PM me if I have asked you to first.

  • Kaz_A's avatar
    Kaz_A
    Forum Team (Retired)
    8 years ago

    Hi rgjstone

    Thanks for the PM :)

    I've popped the details back to our teams and I hope to hear back form them soon regarding this for you.

    Speak soon :D

  • Kaz_A's avatar
    Kaz_A
    Forum Team (Retired)
    8 years ago

    Hi rgjstone.

    Not good news I'm afraid :(

    The teams have come back to me and said:

    I’m afraid we do not have any plans for this address at the moment.

    If you'd like to pop back to us sometime in the New Year we can ask again for you,

    Kind regards.

    • rgjstone's avatar
      rgjstone
      Tuning in
      8 years ago
      Thanks for your help Karen,

      I'll check back again in the new year, but if there's any way you can bring attention to specific places then that would be helpful as we're an area within walking distance of Manchester city centre without access to fibre and no plans from openreach either so I'm sure lots of people would sign up to Virgin Media. And given its close proximity to a street that is being cabled...

      Thanks again
    • rgjstone's avatar
      rgjstone
      Tuning in
      8 years ago
      Hi,

      I'm not sure what changed in the plans but our street is being cabled as we speak...

      Although the website hasn't changed to reflect this and still shows register interest.

      I was just wondering how long the wait usually is from being cabled to when we can place an order or get connected? I'm beyond excited to finally get a decent connection set up.
      • paultechy's avatar
        paultechy
        Alessandro Volta
        8 years ago
        once the street has been cabled, since a lot of work required behind the scenes, running cables to the head end.. a lot of work on the databases, DHCP etc.. this can take weeks to months.
  • benjiib's avatar
    benjiib
    Joining in
    7 years ago

    hello i had the same issue i live in a cul-de-sac with 30 houses and you cabled numbers 1-20 and then left... 

    1, what was the point in doing that 

    2, will they ever be back

    3, im sick of getting oh sign up for cable my street... i did and you did half of it and now you did half of the street i have 50% less interest in my street!!!

    • Kath_P's avatar
      Kath_P
      Forum Team
      7 years ago

      Hi benjiib,

      Thanks for your post and it's great to hear that you are looking at having Virgin Media installed.

      As much as we would love to be able to install everybody, sometimes it's just not possible. There are some areas where part of some streets have been cabled and others haven't so your issue isn't as uncommon as you'd think. 

      We already have a full 2018 roll out planned as well as most of 2019 for new areas and New Builds too but we won't be doing any more in-filling now. 

      I can double check to see if your area is in the plans for this year although I'll need some information from you. I have sent you a private message requesting some information. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

      Thanks,

    • Kath_P's avatar
      Kath_P
      Forum Team
      7 years ago

      Hi benjiib,

      Thanks for coming back to me with your information 

      I have sent an email over to the Build teams now to check. 

      If and when I get a reply from them, I shall be in touch to let you know what they say. 

      Thanks,

      • Ellebellella's avatar
        Ellebellella
        Joining in
        7 years ago

        Hi

        We live in the villages outside of Didcot.  BT is our provider in this area with no Virgin available this far in the area.  I’ve requested via ‘Cable my Street’ in the past, but it still looks like there is no light in the horizon and we’re stuck with sub-par (putting it mildly) phone and broadband connection with BT.

        Are there any rural initiatives planned for connectivity with cable in the future?

        Many thanks

        Elle

         

         

    • Kath_P's avatar
      Kath_P
      Forum Team
      7 years ago

      Hi benjiib,

      Thanks for your patience whilst I waited for news from the team on this one. 

      They have come back to me today to advise: 'This address was part of a larger opportunity that was cancelled for excessive costs. It may be looked at again in the future but we can see no plans at the moment.'

      This may be something that changes in the future but not until at least 2020. 

      Apologies.

  • MrParmar's avatar
    MrParmar
    Tuning in
    7 years ago

    Good morning Kath / Karen,

    similarly to Benjiib I would also like to understand if and when my area is apart of the rollout? 

    I posted earlier in this thread but have not heard back. Is there any chance you could check for me please? 

    Thank You 😊

  • southpaw83's avatar
    southpaw83
    Tuning in
    7 years ago

    Hi

    Was with Virgin for years and moved house nearly two years ago. Would love to move to Virgin, but it's not available. The estate is a about 12 years old, the frustrating thing is the older estates around it are all cabled for Virgin

    Any chance of checking if we have any chance? Will PM postcode

    • Kath_P's avatar
      Kath_P
      Forum Team
      7 years ago

      Hi ricecookiecake and southpaw83, 

      Thanks for your posts :)

      I can double check both your areas although I'll need some information from you. I have sent you a private message requesting some information. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
      Thanks,
       

    • Kath_P's avatar
      Kath_P
      Forum Team
      7 years ago

      Hi southpaw83, 

      Thanks for coming back to me with your information via private message. 
      I have sent an email over to the Build teams now to check. 
      If and when I get a reply from them, I shall be in touch to let you know what they say. 
      Thanks,
       

      • southpaw83's avatar
        southpaw83
        Tuning in
        7 years ago
        Kath_P wrote:

        Hi southpaw83, 

        Thanks for coming back to me with your information via private message. 
        I have sent an email over to the Build teams now to check. 
        If and when I get a reply from them, I shall be in touch to let you know what they say. 
        Thanks,
         

        Many thanks

    • Kath_P's avatar
      Kath_P
      Forum Team
      7 years ago

      Hi southpaw83, 

      Thanks for your patience whilst I checked in to this one for you. 

      The team have come back today with the following: I have looked into the area that this address is located and currently there are no plans for install in this area.

      Apologies. This may change in future so check back in with us in 2020. 

      Thanks,

  • Ayster's avatar
    Ayster
    Joining in
    7 years ago

    Hi, I was wondering if you could tell me if my street is likely to be cabled in the future, I've registered on Cable My Street a couple of years ago but never heard anything.

    Thanks in advance,

    A

    • Kath_P's avatar
      Kath_P
      Forum Team
      7 years ago

      Hi Ayster,

      Thanks for coming back to me with your information via private message. 
      I have sent an email over to the Build teams now to check. 
      If and when I get a reply from them, I shall be in touch to let you know what they say. 
      Thanks,

      • Ayster's avatar
        Ayster
        Joining in
        7 years ago

        Thanks Kath. Will wait with baited breath! :)

  • saty21's avatar
    saty21
    Joining in
    7 years ago

    Hello Kath and Virgin Media team

    My street is currently not cabled, but the surrounding ones are. I have signed up for updates and asked for someone to look into it, but haven't heard anything for a very long time.  Please can someone look into it just so I have an idea if it is even a possibility in the remote future?

    Thanks

    Satnam

    • Shafreya's avatar
      Shafreya
      Alessandro Volta
      7 years ago

      Plans are fully booked for 2018 and most if not all of 2019 by now. If you haven’t heard anything I wouldn’t expect anything for the next year.

    • Kath_P's avatar
      Kath_P
      Forum Team
      7 years ago

      Hi Dave881, 

      Thanks for your patience on this one. 

      The teams have come back to advise that your address IS in the plans under reference: NBU 52694. 

      There are no estimated completion dates loaded on the system yet however plans to start work will be within 2019. 

      Still a while off however atleast you're in the plans :D 

      Check back in with us next year for an update. 

      Thanks,

  • jgsjoinery's avatar
    jgsjoinery
    Joining in
    7 years ago

    just moved into a new build property and phoned for service options from virgin.  been told the houses 2 to 10 are cabled and on the system but the odd numbers are not. im number 1. exchanges done this week on all the odd numbers and i know including myself 3 households are now waiting for cable works to be done before getting service from virgin.  Its Magpie Road, Cotgrave, Nottinghamshire, NG12 3TX.

    please can someone look onto this for me and give me some kind of timescale.  BT already hooked up and ready to go but im really keen to get virgin media. 

    Thanks James Sinclair

     

    • Kath_P's avatar
      Kath_P
      Forum Team
      7 years ago

      Hi jgsjoinery,

      Thanks for coming back to me with your information via private message :)
      I have sent an email over to the Build teams now to check. 
      If and when I get a reply from them, I shall be in touch to let you know what they say. 
      Thanks,
       

    • Kath_P's avatar
      Kath_P
      Forum Team
      7 years ago

      Hi jgsjoinery, 

      Thanks for your patience on this one. 

      The team have come back to say that it looks as though orders are being accepted at the address you gave me,. 

      To take advantage, speak to the Sales Team on 0800 183 1234.

      Thanks,