Virgin Media Community

[Paulina_Z]

Hi @Roadki11,

Thank you for coming back to us about this. I'll be more than happy to look into this for you and submit a dedicated form for out specialist team so they can look into this further.

I will send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.

[MiloK]

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@Matthew_ML wrote:

Hey MiloK, thank you for doing this.

I can confirm you will get a call within 10 working days from the specialist team who can discuss with you.

Please do let me know how it foes. Thanks 

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Well there you go, no one bothered to call

[Travis_M]

Hi @MiloK

Thanks for your response

Sorry to hear no one has contacted you as of yet, I'm going to drop you a private message now to check on this. Please keep an eye on your inbox.

Regards

[MiloK]

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@Travis_M wrote:

Hi @MiloK

Thanks for your response

Sorry to hear no one has contacted you as of yet, I'm going to drop you a private message now to check on this. Please keep an eye on your inbox.

Regards

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I have not received a private message?

[torch143]

Hello, 

I am a Virgin Media O2 employee, and I will be moving home to a flat that is not currently in the VM service area --- I just checked with the postcode checker.  Could you please DM me so we can chat if cabling my flat is a possibility?  Many thanks!

L

[Travis_M]

Hi @torch143

Thanks for your post!

I am going to drop you a private message now to collect some details and have the dedicated form submitted. Please keep an eye on your inbox for a message from myself.

Regards

[torch143]

Thanks Travis!

[Travis_M]

Hi @torch143

Thanks for your response

That is all submitted now for you and the team should be in touch within 24 hours 🙂

Regards

[Roadki11]

Anyone ever got a call back? 

I have now been waiting close to 2 months for the promised call back. 

The customer service here sucks. 

[briefly]

I have been V customer for 13 years but have a new house.  

I raised a request in October 2022 but received no response and have identified nearby Virgin properties - adjacent to footpaths etc 

Thanks.  Happy to contribute to any cost.