on 07-11-2017 20:58
Hi I'm just wondering if I could get some information if it's likely my street will be cabled in the near future? I noticed there's some cables being installed a street over and further back from there.
I've attached an image to show where they're being installed, we live between Wardle St and Sandal St and are all currently connected to an old bt cabinet and community funding an upgrade would cost us £5k through openreach even though there are fibre enabled cabinets within 20 metres and we live walking distance to the centre of manchester.
on 08-11-2022 08:55
Thank you for coming back to us about this. I'll be more than happy to look into this for you and submit a dedicated form for out specialist team so they can look into this further.
I will send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.
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on 21-11-2022 10:52
Hey MiloK, thank you for doing this.
I can confirm you will get a call within 10 working days from the specialist team who can discuss with you.
Please do let me know how it foes. Thanks
Well there you go, no one bothered to call
on 21-11-2022 13:31
Thanks for your response
Sorry to hear no one has contacted you as of yet, I'm going to drop you a private message now to check on this. Please keep an eye on your inbox.
on 21-11-2022 13:55
on 07-12-2022 20:48
I am a Virgin Media O2 employee, and I will be moving home to a flat that is not currently in the VM service area --- I just checked with the postcode checker. Could you please DM me so we can chat if cabling my flat is a possibility? Many thanks!
on 08-12-2022 08:29
Thanks for your post!
I am going to drop you a private message now to collect some details and have the dedicated form submitted. Please keep an eye on your inbox for a message from myself.
on 08-12-2022 09:04
on 08-12-2022 11:35
Thanks for your response
That is all submitted now for you and the team should be in touch within 24 hours 🙂
on 09-01-2023 13:12
Anyone ever got a call back?
I have now been waiting close to 2 months for the promised call back.
The customer service here sucks.
on 04-02-2023 12:33
I have been V customer for 13 years but have a new house.
I raised a request in October 2022 but received no response and have identified nearby Virgin properties - adjacent to footpaths etc
Thanks. Happy to contribute to any cost.