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Broadband order cancellation

cagrisakaoglu
Joining in

2 weeks ago

Hello, 

I just ordered a broadband to my new flat, I changed my mind and I do want to cancel my order. I already called your customer service but they couldn't help me. 

My order reference is CH2077177834

Please help and send me a confirmation of cancellation.

Best regards,
Cagri

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1 REPLY 1

John_GS
Forum Team
Forum Team

2 weeks ago

Hi @cagrisakaoglu 

Thanks for posting and welcome to the community.

Sorry you wish to cancel but this cannot be done via the Community.

Please call the Pre-Install team on 0800 052 1734 and they can assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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