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Being overcharged, virgin media not honouring contract price

VShep
Joining in

Hello,

I want to complain to the ombudsman, but how do I get a final response letter from virgin?

This has been ongoing since July 2023, I was cancelling my contract, but was offered a deal for 24£ a month broadband, I was given the contract information sheet.

But I keep getting billed 37£, and every time I've called or contacted them on WhatsApp, they say it will be rectified in the next bill, but it never is. I will pay 24 one month, then the next month they will claim back the discount.

I have made a complaint I have a number, and I'm still getting charged £37.

I don't understand.  Is some sort of scam, you offer people cheaper contract to keep them on, but you not honouring the price. How is this legal?

 

 

2 REPLIES 2

Sabrina_B
Forum Team
Forum Team

Hi @VShep 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you have had with your package cost, so that we can assist you, we would need to bring you in for a private message.

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

Hello,

I've replied to your PM.