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Avoid Virgin Media - staff lie do not care

Joining in

I was told i would receive a promotional offer for the duration of my contract when i was upsild to a bigger package. I upgraded and 3 months later my bill has doubled. The virgin media staff confirmed their colleague lied to me but thats why they send emails. I said i agreed to the package over the phone after being lie to. She said sorry but i must pay £850 to cancel or must stay on this inflated package for the next 18 months!! Absolute con artists!! But because their staff are all based in the Phillippines they simply do not care


Alessandro Volta

Make sure you have a copy of what VM offered you, and start an official complaint.   You may have to go to the Ombudsman.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Forum Team
Forum Team

Hi TomDru

Welcome to the Community Forums.

I'm really sorry to hear there's been a pricing issue with your current contract. I'll be happy to help and get this sorted for you.

I've dropped you a PM so I can take your details.