Forum Discussion

Rycall91's avatar
Rycall91
Joining in
2 months ago

Adult ppv charge for just entering my pin

I am gutted, last night I put in my pin to view adult preview,  without warning it let me into the ppv, I switched it off hoping it would re set, it never. I have just been an idiot again to put my ...
David_Bn's avatar
David_Bn
Forum Team
2 months ago

Thanks for reaching out to us Rycall91, and a very warm welcome to you!

Sorry to hear of the unexpected subscription of the adult PPV content.

We would need to advise that the entering of your PIN number on the remote control - which would need to be done twice would be authorisation for Virgin Media to provide and charge you for this content.

We would therefore advise that the charges would be valid.

Thanks

David_Bn

Rycall91's avatar
Rycall91
Joining in
2 months ago

Think it's wrong that there is no warnings that come up, and obviously reading on this site it's been an issue for many people.

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    2 months ago

    Raise a formal written complaint. The link is below. 

  • David_Bn's avatar
    David_Bn
    Forum Team
    2 months ago

    Thanks for coming back to us Rycall91.

    We would need to advise that the requirement to add the pin number twice would serve as a request to confirm if you're happy with the purchase of the PPV content.

    However, we can seek to raise a complaint for you, if you wish to go through our complaints process.

    Check out the envelope in the top right hand corner for a private message from me

    Thanks

    David_Bn