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Virgin Media Latency

Joining in

Hi, we’ve been on VM for as long as I can remember but recently I’ve started to notice a lot of lag when it comes to latency. I set up a BQM which has been running for about a month now. I regularly get lag spikes when gaming and as of recent it’s made playing anything near enough impossible. I only play with my PC and PS5 wired, the hub is in modem mode connected to TP-Link Omar’s equipment however router mode makes no difference either.

is there anything we can do to help bring the latency down?

Live BQM for reference:


Alessandro Volta

latency problems is VM nemesis they can only hope to solve by more upstream splitting    


Community elder

Probably due to being in a high subscription area.

What speed are you on?

Alessandro Volta

You have a very busy family or neighbours or both. Unless VM have plans for a local upgrade you are stuck with this. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

We’re currently on the 350/35 package, no plans on upgrading currently though as we’re trying to get FTTP installed

See a lot of the time the house has no one in it, other than just myself and it’s still that bad. I know one of my neighbours has FTTP but not sure on the other. Must just be a non ideal area 

Yeah that’s always been my complaint with VM is latency, it simply can’t compete with FTTP

Fibre optic

If you've a Hub 3 a 4 or 5 may help. 

We have a Hub 3 currently, unless we upgrade I don't believe we can get a 4 or 5 though.

Hi @Lewisbull01 

Thanks for posting and welcome to the community.

Sorry to hear of any latency issues. We've not been able to locate you via the Forum details provided so I will send you a PM and then be able to run tests.

Can you pop the router in router mode for me, it's purely for our tests to be able to be done 🙂

Best wishes.

Forum Team

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