Gaming lag

[Jcb63]

Hi used this broadband for a long time never had massive problems but recently for the past week i have been unable to game with experiencing major lag spikes and i know that it isn't my computer but some sort of wifi problem 

[Jcb63]

Also checked that while in a lite game im getting as low as 12mbps using your internet tester

[Adduxi]

Run the FULL test on this website and post the results please.

www.samknows.com/realspeed

Also note VM only guarantee a Wifi speed of 30Mb.  If you need Wifi Pods, see this link https://www.virginmedia.com/help/wifi-max

Pods are ordered via the VM Connect App. 

[Jcb63]

[Adduxi]

So you are getting the full 350 Tier to your Hub.  If you run the full tests, it will show the latency on the connections.

It looks like the problem is getting the speed to your device and not the actual speeds to your Hub.

[Jcb63]

Its never been like that though and if anything i recently moved closer

[legacy1]

110Mb seems like a rate limit...test here does your download latency go up much?

Speedtest by Ookla - The Global Broadband Speed Test

Do a steam download and see what speed you get

[Jcb63]

my wifi is fine but when it comes to playing video games my ping spikes

[Daniel_Et]

Hi @Jcb63 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing 😔

I've taken a look on our side, but I cannot see any issues that could be causing this. How have things been since you last posted? 

Please pop back to us at your earliest convenience. 

Thank you for your support @Adduxi and @legacy1 👍

Regards,
Daniel

[Jcb63]

nope no change