A couple of months ago I wasn't able to send emails anymore. I am a VM customer incl. broadband for years. When I tried to log into my VM to create a new password as described in the support pamphlet, I was told my email account doesn't exist anymore and I need to create a new password. I have done that but that didn't change anything. I read that I need to have a password created in my VM settings under account details - this option does not exist for me because apparently I don't have email with VM anymore.
Hi @Gizma3 thanks for your post although we're sorry to hear of the concerns you've raised here.
Please allow us to send you a PM so we can look into this further for you. Kindly expect the PM from me to arrive shortly and respond directly when you can! Many thanks
My apologies, looks like my colleague has not sent the private message invite to you :s I can support you further, let me send the invite and we can get this investigated.
