unable to access emails

[RichardF77]

Hi,

Since this morning I'm unable to access by Virgin Media account via the registered gmail. I'm prompted to change my email address or password but am not able to do either. All proposed passwords are deemed to be unaccepable. Any assistance will be gratefully received. Many thanks.

RichardF77

[Lee_R]

Hi @RichardF77 thanks for posting and welcome back to our community.

Sorry to hear that you've been unable to access your My Virgin Media account nor change the password to gain access. And sorry for any inconvenience this may have caused. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R