email addresses to new VM account

[alfalpha]

Can someone confirm if it is possible to move legacy email addresses (primary and secondary) to a new virgin media account?

The old account was disconnected last month.  Have received conflicting information during the several phone calls with VM over the last 3 weeks.

If it is possible who can actually do it?

Thanks

[jpeg1]

This can be usually be done if the old and new accounts are in the same name, but it should be done at the time of the new account being opened.  Your best bet now is to wait for a staff person to pick this up and offer to help.

[alfalpha]

Thank you.  Hopefully it won't be too long before a staff person see this

Alf

[Arissa_H]

Hi Alfalpha 👋🏼

Thank you for posting, welcoming you onto our community forum 🤗.

Sorry to see you are having issue with your email addresses ☹.

You want to move your old email addresses to your new account, I can certainly have a look for you and see what we can do.

In order for me to investigate 🧐, I will have to private message you.

Please watch out for the envelope ✉.

[alfalpha]

So, I've been swapping PMs with one and then a second person from the forum team for over a week on this issue, so far without resolution, and now no message since Thursday of last week.

Please can someone actually help?

[Ashleigh_C]

Hi @alfalpha 

I can see that our team have carried on discussing this issue as per their advise in the PM's. We will do all we can to help.