cant log into my virgin ntl world email account

[chris120]

I can't log into my virgin ntl world email account on my laptop I can do on my mobile I phoned virgin up who says there is a problem in the area and will be fixed next Tuesday? But why is it working on my mobile. I tried asking the girl at virgin but it was bad reception people talking in background. Any help please.

[Sabrina_B]

Hi @chris120 👋.  

Thanks for reaching out to us and welcome to the Community Forums. apologies for the issues that you are having with your email, we can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina