Forum Discussion

barry26's avatar
barry26
Joining in
2 years ago
Solved

Virginmedia.com IMAP server setting for outlook

I have a new computer  and wanting to set up Outlook as my mail handler. When i input my email address and password it comes back with the message that the IMAP server cant be contacted and check my ...
  • Sololobo's avatar
    Sololobo
    2 years ago

    You should take a look here: https://www.virginmedia.com/help/broadband/manage-email-account under the section How to set up my Virgin Media email on a device

    Setting your app password to use an Email app.

    If you want to access your Virgin Media emails from an app, you’ll need to create a separate app password through Account settings on My Virgin Media.

    To get the password, follow these steps:

    Sign in to My Virgin Media
    a. Go to Account settings, then Account details
    b. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
    c. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions.

    A new secure password will be generated for you. Your app password can be used for all apps accessing your Virgin Media mail address. If you create a new app password, you’ll need to update all your existing apps with the new password.

    We need to give you a separate app password to help make things more secure as IMAP and POP don’t support extra protection steps, like Multi Factor Authentication.

    Remember that this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps). So, if you need to check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still use your My Virgin Media password.

    Connecting your Email to a Client App

    All Client apps are slightly different but to set them up they’ll take you through a list of settings and require you to enter your Virgin Media email address and Virgin Media Mail app password.

    The settings you need are:

    IMAP settings (recommended)
    Host Name: imap.virginmedia.com
    Username: your full Virgin Media email address
    Password: your Virgin Media email app password
    Advanced settings
    SSL Encryption: Enabled
    Port: 993 (this may be automatically chosen by selecting SSL encryption)

    POP3 settings
    Host Name: pop3.virginmedia.com
    Username: your full Virgin Media email address
    Password: your Virgin Media email app password
    Advanced settings:
    SSL Encryption: Enabled
    Port: 995 (this may be automatically chosen by selecting SSL encryption)

    SMTP settings
    Host Name: smtp.virginmedia.com
    Username: your full Virgin Media email address
    Password: your Virgin Media email app password
    SSL Encryption: Enabled
    Port: 465 (this might not be selected automating by enabling SSL, so please check)
    Authentication: Password

     

barry26's avatar
barry26
Joining in
2 years ago

Hi and thanks for your suggestion, however, i can log in via the webmail service with no problem and it hasn't asked me to make any changes, it comes across as if the Account itself has an issue or the Imap service with the Virginmedia.com email service has a problem. As i said i have an NTLworld email and that works fine though Outlook, the trouble for me is when i speak to VM support i get people obviously reading from a screen and all they say is i have to pay gadget support and its not that issue

Sololobo's avatar
Sololobo
Superstar
2 years ago

You should take a look here: https://www.virginmedia.com/help/broadband/manage-email-account under the section How to set up my Virgin Media email on a device

Setting your app password to use an Email app.

If you want to access your Virgin Media emails from an app, you’ll need to create a separate app password through Account settings on My Virgin Media.

To get the password, follow these steps:

Sign in to My Virgin Media
a. Go to Account settings, then Account details
b. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
c. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions.

A new secure password will be generated for you. Your app password can be used for all apps accessing your Virgin Media mail address. If you create a new app password, you’ll need to update all your existing apps with the new password.

We need to give you a separate app password to help make things more secure as IMAP and POP don’t support extra protection steps, like Multi Factor Authentication.

Remember that this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps). So, if you need to check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still use your My Virgin Media password.

Connecting your Email to a Client App

All Client apps are slightly different but to set them up they’ll take you through a list of settings and require you to enter your Virgin Media email address and Virgin Media Mail app password.

The settings you need are:

IMAP settings (recommended)
Host Name: imap.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
Advanced settings
SSL Encryption: Enabled
Port: 993 (this may be automatically chosen by selecting SSL encryption)

POP3 settings
Host Name: pop3.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
Advanced settings:
SSL Encryption: Enabled
Port: 995 (this may be automatically chosen by selecting SSL encryption)

SMTP settings
Host Name: smtp.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
SSL Encryption: Enabled
Port: 465 (this might not be selected automating by enabling SSL, so please check)
Authentication: Password

 

  • barry26's avatar
    barry26
    Joining in
    2 years ago

    Thank you for your reply, i've not had a chance to try this yet but i will look into this in the next few days and see if this resolves the problem, i will report back once i have tried it

  • barry26's avatar
    barry26
    Joining in
    2 years ago

    Thank you, works perfectly with your explanation and help

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      2 years ago

      Thanks for the update barry26 and we're pleased to hear the advice helped resolve the issue.

       

      If you need us again in the future, please don't hesitate to get in touch.

       

      Rob

      • dnhb's avatar
        dnhb
        Joining in
        9 months ago

        Hello,

        I've just been given the run around by VM over the last 2 hours, incl. the Gadget Team hard sell (I already pay VM nearly £100 a month!) having a similar problem with MSOffice Outlook on my PC, the problem being that I'm still receiving emails but can't send them: no one at VM can tell me what my Outgoing account settings shld be. I've tried the ones listed by Sololobo (which I found on the VM website today) but that gives a failure msg saying can't connect to the server. I've given my Gmail email address as the new username - does this mean the smtp setting should be smtp.gmail.com rather than virginmedia.com, perhaps?

  • paulholden's avatar
    paulholden
    Tuning in
    4 months ago

    This is So helpful. VM itself is very unhelpful on this especially as the system does not tell you that your using the wrong password (the My VM) as the smtp password. 🤩