on 09-03-2023 09:47
Hello, I have a very old virgin media.com email address. I no longer have any virgin services but have been able to continue to use the email address. Unfortunately my account has been hacked. The hackers are using my email to book hotels and are also accessing my accounts such as Netflix. I can’t log into virgin media.com mailbox to change the password as the email is no longer recognised/supported. I have tried to contact virginmedia but they can’t advising they can’t help because I don’t have an account. Any help on who to contact ?? Much appreciated
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20-04-2024 06:36 - edited 20-04-2024 06:53
Hi Virgin Support team, I have the same problem, my two old virgin email addresses have been hacked and the person is trying to get into several of my apps, please can you help close these accounts as soon as possible please?
on 21-04-2024 09:32
Hey @Chet247,
I can see you have posted across multiple threads, we ask where possible you do not do this as It can cause issues with our responses, I have gotten back to you on your main thread and will continue to help there.
Joe