Forum Discussion

Carkun's avatar
Carkun
Joining in
3 years ago
Solved

Virgin media.com email hacked

Hello, I have a very old virgin media.com email address. I no longer have any virgin services but have been able to continue to use the email address. Unfortunately my account has been hacked. The ha...
Hacked email
  • Daniel_Et's avatar
    Daniel_Et
    2 years ago

    Hi Karin2 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about what's happened 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

Karin2's avatar
Karin2
Tuning in
2 years ago

Hi. I also need help with the very sand situation please. I have been hacked, unable to recover account due to it being very old and apparently disconnected already but it’s not. I need help urgently as they use many of my accounts to book hotels etc. etc, 

Daniel_Et's avatar
Daniel_Et
Icon for Forum Team rankForum Team
2 years ago

Hi Karin2 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about what's happened 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

  • Karin2's avatar
    Karin2
    Tuning in
    2 years ago

    Thank you Daniel so much for your help! much appreciated. the account is now closed. 

  • Chet247's avatar
    Chet247
    Joining in
    2 years ago

    Hi Virgin Support team, I have the same problem, my two old virgin email addresses have been hacked and the person is trying to get into several of my apps, please can you help close these accounts as soon as possible please?

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)
      2 years ago

      Hey Chet247,

      I can see you have posted across multiple threads, we ask where possible you do not do this as It can cause issues with our responses, I have gotten back to you on your main thread and will continue to help there.

      Joe