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chrisG4's avatar
chrisG4
Tuning in
2 years ago
Solved

Virgin Media login looping

Logging in to My Virgin Media on my Chromebook has become impossible! The page keeps looping back to the start, I've tried cleaning cookies and cache with a reset. No luck.  I've changed my Virgin ...
  • Robert_P's avatar
    Robert_P
    2 years ago

    Hello chrisG4

     

    We're sorry to hear of the issues in regards to accessing your Virgin Media account on a certain device, we understand the confusion and appreciate you raising this via the forums.

     

    From what you have advised and with it working on other devices, we'd recommend ensure any updates available to that particular device and browser are completed. It appears to be a device specific issue as if there was a problem with the login it wouldn't work on any devices.

     

    Does it give any error messages at all during the process?

     

    Rob

Robert_P's avatar
Robert_P
Icon for Forum Team rankForum Team
2 years ago

Hello chrisG4

 

We're sorry to hear of the issues in regards to accessing your Virgin Media account on a certain device, we understand the confusion and appreciate you raising this via the forums.

 

From what you have advised and with it working on other devices, we'd recommend ensure any updates available to that particular device and browser are completed. It appears to be a device specific issue as if there was a problem with the login it wouldn't work on any devices.

 

Does it give any error messages at all during the process?

 

Rob

  • chrisG4's avatar
    chrisG4
    Tuning in
    2 years ago

    Hi Rob

     

    Thanks for getting back to me.

    No, there are no error messages. And the Chromebook in question is a little old now so there no updates available. However the other Chromebook is similarly ancient and yet the Virgin login works fine on it.

    I'm  tempted to a Powerwash and go back to factory settings but wanted to see if anyone on the forum had a potential solution before I did!

    Chris

     

     

     

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      2 years ago

      Thank you for your response chrisG4 

      Can you confirm that the browser on the Chrome Book is up to date? Also is this the only webpage you are having issues accessing?

      Thanks,

      • chrisG4's avatar
        chrisG4
        Tuning in
        2 years ago

        Hi Akua

        I've checked for any updates and it says I'm up to date on version 76.0.3809.136

         And yes, it's the only webpage with this access issue.

        Thanks

        Chris