VM Email locked

[JET1972]

Hi, i've had a message saying I can't access my virgin.net email. I'm being told it has been locked, but i'm unable to unlock it. Had a similar issue about 2 years ago when it was down for deletion as an orphan account but managed to get it resolved (despite being told numerous times on various calls it had been deleted, which wasn't the case) so wondering if it was something similar. Can someone help with this?

[Adduxi]

Do you have an active VM account at the moment?  If not, your email should have been deleted 90 days after you terminated your contract.  If you still have an account, a VM Mod should pick this up in a couple of days or so, and discuss directly with you.

[jpeg1]

If they got access for you once before, it would have been temporary to allow you to recover your data. They probably won't do that again. 

[JET1972]

Hi yes I have an account - I can log into it and it tells me my email is locked and gives instructions to reset it but they don't seem to work.

[JET1972]

Hi, it was almost 2 years ago they managed to sort the issue previously, so I don't think it was just a temporary fix.

[John_GS]

Hi @JET1972 

If we have unlocked it for a non-active account, this is only as a one time thing and cannot be done again I'm afraid. 

The email will need to be sent to IT for a deletion.

I'll send you a PM now to assist further