Unable to sign into email - "Always translate Luxembourish"

[sooby1969]

Mt partner has been unable to sign in to his email for 2 weeks, it just keeps saying forbidden, and there's a box that appears saying 'always translate luxembourish'

Please help as our contract is due for renewal in the next 4 days and we will have to cancel if we can't resolve this issue.

[用心棒]

Does the issue persist when using your browser's Incognito / Private window? If not then when it next occurs:

• select the padlock icon shown in the address / location bar
• look for an option to either clear / view cookies in the pop-up menu
• then follow the process to remove the cookies shown for the site

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[sooby1969]

Thank you for the advice but this still hasn't worked.

Please can someone from Virgin Media assist?

[goslow]

Posting some screenshots of what you are seeing (with any personal info redacted) would help illustrate what you are seeing.

[Akua_A]

Hi @sooby1969 

Welcome back to our community forums and sorry to hear you are having issues accessing a mailbox. We can understand the inconvenience caused and we want to best help. To do so, we have sent a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,