Unable to see dropdown folders in my Virgin Media Mail server online

[andiecayne]

This is a disaster as I have folders in, for example, accounts, that have all my different tax return conversations with my account per the last 5 years. The folders show on my iPhone. I am also unable to see many other dropdown folders for important stuff like clients I work for etc.

I need HELP!

Andie

[jpeg1]

Have you checked that those folders haven't been moved into other folders like Deleted or Trash or some other folder that you've created?  With webmail you are looking directly at the server, so if the folders are not showing they really have gone. 

With important data like this you will of course have kept backups, so you could reconstruct those folders and their contents.  But you'd be better off setting up an email account elsewhere that's intended for business use. Virginmedia email certainly isn't. 

[用心棒 · Accepted solution]

Make sure all folder are subscribed to . To do this:

1. sign into webmail from a desktop or laptop device
2. select ⚙ > E-mail > Change IMAP subscriptions…
3. expand all folder by selecting ▸ and confirm all folder are selected, i.e. ticked (☑)
4. select Save
5. select ✉ (located top left0
6. if any folders selected in step 3 do not appear press Ctrl + Shift + R to bypass browser's data cache when reloading page

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

[andiecayne]

THANKS! I have no idea why / how they were un-ticked. Managed to get it all back - SO grateful.

[jpeg1]

Well done for the subscription hint! 

Very glad to see this fixed...