Forum Discussion

andiecayne's avatar
andiecayne
Dialled in
2 years ago
Solved

Unable to see dropdown folders in my Virgin Media Mail server online

This is a disaster as I have folders in, for example, accounts, that have all my different tax return conversations with my account per the last 5 years. The folders show on my iPhone. I am also unable to see many other dropdown folders for important stuff like clients I work for etc.

 

I need HELP!

Andie

  • 用心棒's avatar
    用心棒
    2 years ago

    Make sure all folder are subscribed to . To do this:

    1. sign into webmail from a desktop or laptop device
    2. select ⚙ > E-mail > Change IMAP subscriptions…
    3. expand all folder by selecting ▸ and confirm all folder are selected, i.e. ticked (☑)
    4. select Save
    5. select ✉ (located top left0
    6. if any folders selected in step 3 do not appear press Ctrl + Shift + R to bypass browser's data cache when reloading page

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    Have you checked that those folders haven't been moved into other folders like Deleted or Trash or some other folder that you've created?  With webmail you are looking directly at the server, so if the folders are not showing they really have gone. 

    With important data like this you will of course have kept backups, so you could reconstruct those folders and their contents.  But you'd be better off setting up an email account elsewhere that's intended for business use. Virginmedia email certainly isn't. 

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    2 years ago

    Make sure all folder are subscribed to . To do this:

    1. sign into webmail from a desktop or laptop device
    2. select ⚙ > E-mail > Change IMAP subscriptions…
    3. expand all folder by selecting ▸ and confirm all folder are selected, i.e. ticked (☑)
    4. select Save
    5. select ✉ (located top left0
    6. if any folders selected in step 3 do not appear press Ctrl + Shift + R to bypass browser's data cache when reloading page

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

  • andiecayne's avatar
    andiecayne
    Dialled in
    2 years ago

    THANKS! I have no idea why / how they were un-ticked. Managed to get it all back - SO grateful.

     

     

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    Well done for the subscription hint! 

    Very glad to see this fixed...