Forum Discussion

nigelpt's avatar
nigelpt
On our wavelength
12 months ago
Solved

Unable to access POP or IMAP

Having been a customer since NTL days, I have been using my principal NTLWorld email account constantly for decades. Outlook is the master client running on a Windoze 10 PC with many email addresses...
IMAP
mail access
pop
  • Graham_A's avatar
    Graham_A
    12 months ago

    Having deleted the account from Outlook and attempted to re add it may have triggered the recent VM security change that requires a generated app password to be used with email clients.  The generated password is created via the My Virgin Media account for the email address concerned in account settings> account details. Generated passwords are in the format horse-moose-pony-dog,

    You can read full instructions in the Add email to a device section of this help page:

    https://www.virginmedia.com/help/broadband/manage-email-account

Graham_A's avatar
Graham_A
Very Insightful Person
12 months ago

Having deleted the account from Outlook and attempted to re add it may have triggered the recent VM security change that requires a generated app password to be used with email clients.  The generated password is created via the My Virgin Media account for the email address concerned in account settings> account details. Generated passwords are in the format horse-moose-pony-dog,

You can read full instructions in the Add email to a device section of this help page:

https://www.virginmedia.com/help/broadband/manage-email-account

  • nigelpt's avatar
    nigelpt
    On our wavelength
    12 months ago

    Aha!   Thank you that excellent pointer. I shall have a try!

    Cheers for now,