Nothing going into email at all

[fedup007]

I haven't received any emails since 25th February Inbox or spam. Friends have sent me emails but they are nowhere . What has happened can anyone help me please ? 

[coenoby · Accepted solution]

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@fedup007 wrote:

I haven't received any emails since 25th February Inbox or spam. Friends have sent me emails but they are nowhere .

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The first thing to check is whether your friends receive any non delivery error messages when they sent those emails? If so, those error messages will give a reason why the failed to arrive in your mailbox

What has happened can anyone help me please ? 

If senders do not receive any non delivery messages then you need to check your VM webmail account to see if an autoforward or filter rule has been set up to divert incoming emails from your email account.

Sign into your VM webmail account.and click on the icons and headings 1 to 3 as they come up.

If an autoforward has been set or any filter rules created but you did not set up then it's a sign that your email account has been hacked. That would obviously be very concerning and here's some tips from VM on what to do if that is the case. What to do if your VM email account has been hacked 

If there is nothing obvious in your webmail account, do you also use a third party email app to manage your VM email account? If so you need to check if something in the app is diverting incoming emails or deleting them as soon as they are received.

Post back with how you get on with this.

Coenoby

[fedup007]

Thank you for more help than VM were. The auto forwarding had been switched off ( no idea when or how)  but there were no new emails on my  webmail. I reactivated auto forwarding which has worked from a forwarding point but despite ticking save a copy of the message this is not happening. 

[coenoby]

@fedup007 

When you say " I reactivated auto forwarding which has worked from a forwarding point but despite ticking save a copy of the message this is not happening" do you mean that:

1. new incoming emails are now being forwarded to the inbox of the email address you have specified in the auto forward but they are still not appearing in the inbox of you VM email account, or
2. new incoming emails are not being forwarded to the inbox of your other email account and are still not appearing in your VM email account?

Coenoby

[fedup007]

I have sent myself several messages today from my g mail account,  Amazon  and a friend have also emailed me. . All of them were  forwarded to specified address  but some of them have appeared in the inbox some haven't it seems to be totally random. Incidentally the one VM sent me to inform of your response went into junk box !!

[coenoby]

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@fedup007 wrote:

I have sent myself several messages today from my g mail account,  Amazon  and a friend have also emailed me. . All of them were  forwarded to specified address  but some of them have appeared in the inbox some haven't it seems to be totally random. Incidentally the one VM sent me to inform of your response went into junk box !!

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Thanks for that clarification.

The spam filters that VM use do seem to have their moments. Sometimes they flag genuine messages (including their own 🙄) as spam and at other times they fail to flag quite obvious suspicious emails as spam.

As long as your VM mailbox is getting your VM emails and they are being forwarded to your other email account that is one problem solved.

Coenoby

[Lee_R]

Hi fedup007 thanks for getting back to us. 

Sorry to hear the emails being sent to your Virgin Media email inbox have not been accessible in your inbox.  Is this the case for when you access via webmail and 3rd party clients?

Regards

Lee_R