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My email account has been hacked

HT4
Joining in

My email account has been hacked. I kept changing the password of my Virgin Email Account for the last 3 days but people are still able to log into my VM account. They have already changed my Facebook and Microsoft account password, changed my Instagram account email address, and created Uber and Amazon accounts.

Changing the password doesn't seem to work.

I don't know how I can stop other people logging into my virgin mail account.

Please help me.

Thank you

 

 

2 REPLIES 2

Megan_L
Forum Team
Forum Team

Hi HT4, 

Thanks for your post and a warm welcome to our Community Forums 🙂
Sorry to hear your Virgin Media email has been hacked! I completely understand how concerning this is and I'll be more than happy to help. 

I just want to add a quick link here for you and others that may be dealing with a security issue 👉 Fraud & Security - As it may help to ease your mind and answer any smaller questions you have. 

I'm going to send you a PM now so we can take a deeper look into your problem.

Speak soon!

Meg

Megan_L
Forum Team
Forum Team

Thanks for chatting with me in our PM's HT4 😁 
If you have any further problems with what we spoke about then feel free to reach out again!

Have a lovely weekend.

Thanks,

Meg