Forum Discussion

MilesP's avatar
MilesP
Up to speed
11 months ago
Solved

Keep getting dodgy emails from something@something.fathom-labs.io

I get daily emails from this website (specific details changed, but always with fathom-labs.io as the source). This is on Outlook. They are clearly spam as they claim to be from John Lewis or Boots o...
  • Graham_A's avatar
    Graham_A
    11 months ago

    MilesP  Yes, you are correct about Pop3.  It is all a bit of a mystery because if VM Mail was identifying them as Spam they would be put in the Spam folder and would never be downloaded to Outlook when using POP3.

    Are you absolutely sure that they are being sent to your VM email address and not to another email address that you have set up in Outlook (if any).

Graham_A's avatar
Graham_A
Very Insightful Person
11 months ago

If you are permanently deleting them in Outlook then they won't appear in the VM webmail trash folder. 

  • MilesP's avatar
    MilesP
    Up to speed
    11 months ago

    Thanks for the reply, but I checked the VM Webmail  Before I deleted it in Outlook. Also, my Outlook is set to use Pop3, which I don't think does delete them from the VM Webmail.

    However, I also use an iPad, which is set to IMAP that does delete mail from the Server. But in this case, I did not log on to the iPad until after this message was received and it is still in the iPad inbox, undeleted!

    So, how did it get deleted from the VM Server?

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      11 months ago

      MilesP  Yes, you are correct about Pop3.  It is all a bit of a mystery because if VM Mail was identifying them as Spam they would be put in the Spam folder and would never be downloaded to Outlook when using POP3.

      Are you absolutely sure that they are being sent to your VM email address and not to another email address that you have set up in Outlook (if any).

      • MilesP's avatar
        MilesP
        Up to speed
        11 months ago

        Thanks for the reply. Yes they are going to an email address which is @ntlworld.com. The only other emails I have are gmail, but the message is not in there. Is it possible for someone to send messages to my @ntlworld.com email account though another provider that I don't know about and have not set up? I would have thought all emails to ntlworld accounts would have to come through Virgin Media?

        Actually, they go to my wife's email address (also @ntlworld) which is not my main email account, but when I go onto VW Webmail, all messages from our VM mail addresses go to the same inbox - all the others are empty. Don't seem to be able to log on to the other email accounts directly - I think I could a few years ago.

        I shall monitor this to see if the same thing happens next time.