Hacked

[Imstuck]

My email has been hacked. I have changed my email and password as directed by virgin. However I am still accessing my emails on my iPhone via my old details. I imagine the hackers may be able todo the same. I have logged out and back in on iPhone with old details.

what do I need to do?

Thank you.

[Graham_A · Accepted solution]

@Imstuck VM have recently changed the log in requirements for accessing VM Mail via third party apps.

If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client.  The old password will still work with email clients.  In order to change the email password you need to generate an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management

[Imstuck]

Thank you. Hopefully I have cracked it now.