Hacked email account

[Banthorpe]

Hi, just like many others on this forum my old ntl email has been hacked and I'm receiving the usual threats and demands for money. It appears they have somehow used my email address to carry out their threats. Please can anyone help and advise with closing down this account? I am no longer a virgin media customer and cannot access my settings.

[Ashleigh_C]

Hi there @Banthorpe 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have faced this issue with your email, I'd be more than happy to take a look into this with you via a private message and get the email account deleted. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.