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Email archive empty !!

Tuning in

Hi all

Really need some help please !! All my emails in my archive folder have gone missing there were over 2900 in there dating back years and they have disappeared from both my email folder on my iPhone and the Virgin webmail and I love to get them restored as there are some important things in there any help would be much appreciated!!


Alessandro Volta

Using webmail, have you checked that they haven't moved to another folder, deleted or junk mail?  Otherwise I'm afraid they are lost.  Virginmedia don't keep email backups, they recommend users to keep backups of important data. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Very Insightful Person
Very Insightful Person

If the folders themselves are missing then also consider confirm they appear and are subscribed to under ⚙ > E-mail > Change IMAP Subscriptions…

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Forum Team
Forum Team

Hi @SimonR2 👋

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear this. 

Can you come back to us after checking what has been suggested on this thread and let us know if you are still having issues?

Forum Team

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Thank you I looked but they aren’t in another folder

Thank you I’ve tried that but the folder is still empty

Hi Ayisha 

I've tried the things suggested by the other members of the forum as per their kind suggestions but the email archive is still empty and missing around 2900 email dating back many years could someone from the virgin tech team perhaps look into this for me ?

Hi @SimonR2 thanks for your reply here.

Unfortunately, if you have tried the above and this is without success then I am afraid the emails are not going to be obtainable to retrieve if they have been removed - we are really sorry for any inconvenience caused.

Many thanks


Hi Tom

Thanks for  the update, really concerning to hear that they have disappeared , how could this have happened, was it something to do will a data cleanse virgins end or some updates?

Alessandro Volta

Simon, you have to understand that VM is running down their email service.

They stopped issuing new email addresses over two years ago. Existing emails are supposed to be continued for the moment, but there has been a long history of operational failures and hacking. Sadly you are not the only user to have lost their data.

VM have the excuse that they have never guaranteed to keep your emails safe, and they have always made the very sensible suggestion that users should keep their own backups of important data.

If you want to avoid this situation happening again, I can only suggest that you start the process of moving all your contacts over to a more reliable and hopefully longer lived email service. And of course keep an offline backup. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.