Email account blocked

[KAnitaS]

I cannot get into my emails, I get a message saying the account is blocked. I've tried following the instructions to unblock it but nothing works. Please can someone help me. Thanks

[KAnitaS]

My virgin emails have been blocked and I can't find a way to unblock them. I've tried to follow instructions on the message I get, but it doesn't work. I've changed my password to get into VM. Can anyone help? I posted a message here yesterday but can't now find it.

[John_GS]

Hi @KAnitaS 

Thanks for posting and welcome back to the community. Sorry to hear of the email issues. 

I'll send you a PM now to assist further.

[John_GS]

Hi @KAnitaS 

Thanks for joining us on PM. Just to update the thread, the OP messaged me to confirm all sorted :).

Best wishes.

[KAnitaS]

Hello again, once again I cannot get into my emails. The new password I reset is not working and when I ask to reset the password I don't get any email link to do it. Please can you help? Totally fed up with Virgin!

Thanks 

[Steven_L]

Thanks for coming back to us KAnitaS. We're sorry to hear that the problem has reoccured. Please could reply to the private message conversation and the agent will be able to help further with this problem.

Kind Regards,

Steven_L 

[KAnitaS]

Where is the private message?  I cannot see any private message