Forum Discussion

SandraDJ's avatar
SandraDJ
On our wavelength
11 months ago

Email account blocked

I checked my emails before I went out this morning.  I have tried again this evening, but I get a message saying that the account is blocked.

I have no idea why that should happen.  How can I get it back?

Thanks.

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    11 months ago

    Hi there SandraDJ 

    Thank you so much for your post and welcome back to the community forums, it's great to have you back. 

    I am so sorry that you have faced these issues with your service and thank you again for posting. Can I confirm are you trying to access this via web or client mail?

    If the email is a Virgin media email can I just check, are you still using this as the username to log into My Virgin Media?

    • SandraDJ's avatar
      SandraDJ
      On our wavelength
      11 months ago

      Hi

      I regained access the next day.  I normally access my emails on my laptop, and have the link saved, as well as the passwords.

      It is frustrating when this happens.  On past occasions I have had to call to get it sorted.

      Sandra

      • Carley_S's avatar
        Carley_S
        Forum Team
        11 months ago

        Great to hear that you regain access to your emails SandraDJ 

        I can appreciate the frustration this may have caused that day. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

  • SandraDJ's avatar
    SandraDJ
    On our wavelength
    11 months ago

    I am having issues again this morning.  I get this message:

    Your Virgin Media Mail account is currently unavailable


    This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore.

    If you have an existing Virgin Media Mail account with us, please follow the steps below, as your account may have been locked as a security precaution.

    • djh26's avatar
      djh26
      Tuning in
      11 months ago

      ACCOUNT ALSO LOCKED

       

      Getting the same message,just going around in a loop trying to get a solution,think it's time virgin and I seperated ,virgin you've gone down hill badly

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      11 months ago

      Thank you for sharing this SandraDJ and djh26 we were aware of an outage effecting email yesterday morning, this has since been resolved.

      Are you still facing this issue?

      • SandraDJ's avatar
        SandraDJ
        On our wavelength
        5 months ago

        I had no problems yesterday, only later this morning.  I have regained access to my accounts, but now have another issue.  I use a separate email account for mailing lists etc.  I can't open it this evening.  I get a message to say that I have entered an incorrect password.  Given that it is saved in the browser, and was effective earlier today, I can't see why there would be a problem with my password.

  • SandraDJ's avatar
    SandraDJ
    On our wavelength
    11 months ago

    I have to go around in circles when I move from one email account to another.  It used to be so easy, now I get sent to this page:  

    Welcome to My Virgin Media

    Sign in or register to manage your account

    • Akua_A's avatar
      Akua_A
      Forum Team
      11 months ago

      In this case, to best look into this, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

      Thanks,

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    11 months ago

    Here's a complete solution to all VM email problems. 

    1. Get a new email account with Gmail, Outlook, Yahoo etc.

    2. In your VM email account, set up a forwarding instruction to send all received messages to your new account.

    3. Use the new account to send all your outgoing messages, and include a note in them asking for replies to be sent to the new account. 

    You will need a new email address one day anyway, when either you leave VM broadband or VM finally decides to close it down. Starting the process now will be easier than having to do it under pressure at some unplanned time in the future.