Hi
really hoping from virgin can help with this because the call centre can’t.
Father was account holder and had 1 ntlworld email address. Passed away, got account transferred to spouse. Spouse was asked to set up new email (virgin media) address to associate to with account transferred to her.
Father’s email address was kept live as spouse decided to use it rather than the new one she had as his was the one they both used and the address all friends and family held.
Father’s email and computer with email account on continue to be used without any problems.
Computer is now being replaced and so need to set up but need email account password. The password reset online says the email address is not recognised (despite the fact it is still used to this day for sending and receiving), so can’t password reset link.
Called customer services and nobody can seem to locate his email address, despite it being live, despite it going through virgin’s services, etc, so nobody can reset it.
Somebody somewhere must know where the email address is and how it is hosted and then someone must be able to get a password reset issued to allow the address to be awry up on a new computer and a mobile phone?
Help (please) !!!!!
