Can't log in to email or account my virgin media

[LeA1231]

Hi,

I can't login to my virgin email account via the web browser, when I try to reset the password it doesn't recognise the email address. The oath browser looks to have changed in the last few days.

I can still access/send/receive my emails on my phone email client ( so the email is still working ). Very confused.

I renewed my contract recently as well, so could it be something to do with that?

Thanks

Lee

[Opaline]

This is exactly what is happening to me and why I just came to the forums to post. I also can't send email via Thunderbird (but can receive), I can't log on to webmail and it says my email is not recognised when I try to reset my password. It works fine on my phone.

[LeA1231]

This has been resolved, I went on Whatsapp and spoke to staff there. They reset the account and set up a new password for me, it then asks you to create a new oath pin. Perhaps something expired, they aren't giving much away when I ask just saying it was a technical glitch.

[DanG3]

Hi, I'm having the same problem. What is the fix to access webmail. I can access my xxx.xxxxxxx@ntlworld...

[Molly_T]

Hi DanG3 👋

Thank you for joining this thread and posting! It looks like you also posted in this thread here 👉 https://community.virginmedia.com/t5/Email/Unable-to-access-Webmail/m-p/5534472#M277075 and has offered further support via DM. 
I will leave you in his capable hands for now! Hopefully he helps resolve thing ASAP. Thanks for your patience in the meantime 🌞