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Attachment Preview

GerryMack
On our wavelength

I want to open an attachment to a "sent" email and am getting the message "no preview available" Any solution?

2 REPLIES 2

coenoby
Very Insightful Person
Very Insightful Person

@GerryMack wrote:

I want to open an attachment to a "sent" email and am getting the message "no preview available" Any solution?


Your use of the word "preview" suggests to me you may be using Microsoft Outlook to manage your emails. VM's in house  webmail service on their website simply does not have a preview option for attachments, it just has "view" or "download" as options.

Outlook does have an attachment preview option. However, if you are seeing this error message in Outlook then you need to be aware there are some limitations to its preview option  - see those here https://support.microsoft.com/en-us/office/preview-attachments-in-outlook 

 If you are a using a different email app or client rather than Outlook you could do an online search specifically for  preview issues with that specific app/client. 

Coenoby

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

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Client62
Alessandro Volta

Is the attachment viewable file type ?  

i.e. Not a virus in a PDF or a DOCX or a zip file or similar that can't displayed.