• Service checker with diagnostics and text updates
• Payments made easier
If you’ve already downloaded our My Virgin Media app, you’ll know all about the really useful information that’s available at your fingertips, from straight-forward package and bill information, to handy service status and help articles. But we’ve not stopped there. We’ve listened to your feedback and made the app better.
More about your bills
From the My Bills screen, you can now find out much more about your bill.
Now you can download, save and print a PDF version of your bill for future reference.
And it’s not just the most recent one – you have access to previous bills too, in the Bill History section.
Testing, testing 1-2-3
If one of your Broadband or TV isn’t running how it should, check the Service screen. You can now run diagnostic tests on your kit to try and fix any problems. It’s as easy as 1-2-3!
You’ll also be able to find out if there are any issues in your local area – and sign up for text updates to keep you in the know.
We’ve simplified and improved the way you can make payments through the app, to make it even easier for you to settle your bill if you’re a non-direct debit customer.
Just go to the Bill screen and press Make a Payment. Note: This option will only appear for non-direct debit customers
Come on the journey with us
Our work doesn’t stop there. We’ve created the app for you, our customers, and need your help to continue evolving it. We’d love to hear your feedback. To tell us how else we can improve the app, please drop us a comment below.
Alternatively, you can give us feedback directly in the app. Just tap the top-right corner of the My Virgin Media app screen and select “Give us app feedback”, and we’ll use your comments to enhance it wherever we can.