Forum Discussion

rockgeek's avatar
rockgeek
On our wavelength
2 months ago

Virgin Media O2 ID

Hey,

I am trying to manage my sim card but when I land at O2 I get a "You don’t have a Virgin Media O2 ID yet" message along with "Don’t worry - we’ll email you soon with an invitation to link your Virgin Media and O2 login details, which will create your new Virgin Media O2 ID."

I have not received anything. What else do I need to do?

Thanks,

JJ

o2
Volt
  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 months ago
    rockgeek wrote:

    Hey,

    I am trying to manage my sim card but when I land at O2 I get a "You don’t have a Virgin Media O2 ID yet" message along with "Don’t worry - we’ll email you soon with an invitation to link your Virgin Media and O2 login details, which will create your new Virgin Media O2 ID."

    I have not received anything. What else do I need to do?

    Thanks,

    JJ

    You don't have to do anything. As far as I know having a joint VMO2 ID username isn't compulsory.  You should still be able to access your O2 account using your existing O2 account username and password.

    • rockgeek's avatar
      rockgeek
      On our wavelength
      2 months ago

      I can't ever recall setting one up - will see what the deal is. I just want to add another sim.

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        2 months ago

        Also note VM will redirect you to O2 for any O2 related SIM issues.