Does the virgin executive team still exist? I have tried emailing but no reply and the number for calling them is disconnecting but the email has been received not rejected etc?
CEO details https://www.elliott.org/company-contacts/virgin-media/
They are also on LinkedIn https://news.virginmediao2.co.uk/leadership/
You can email them till you're blue in the face, they'll get back to you eventually.
I have emailed them and spent a fortune on numerous recorded delivery and guaranteed delivery letters - THEY DO NOT CARE ABOUT YOU!
I got a call from someone who said they'd call me back in 15 minutes, that was a MONTH AGO (today is 25th May 2024)
Emailed them in March still waiting had a internet problem for 22 months and still got it, THEY DO NOT CARE ABOUT CUSTOMS
It seems to depend. Others have had some luck with the team https://community.virginmedia.com/t5/Speed/Upgraded-to-2gig-and-see-ping-time-outs-and-youtube-buffering/m-p/5546509#M312504
