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Location: Managing Your Account - Cable

50 Results

One Switch Broadband and TV. Clarity needed.
...ore competitive package for broadband, phone and TV. So far, so simple. But here is where is gets confusing. I was informed by Sky that the OTS service only deals with broadband and phone and that t...
Ralsei
3 days agoPlace Managing Your Account - Cable
63Views
0likes
3Comments
Moving providers, but Virgin doesn't recognise account number for OTS process!
...he request to Virgin to initiate the OTS was rejected by Virgin each time telling the new provider it didn't don't recognise or could not find the account details. So how can we have an easy process l...
Dave606
6 days agoPlace Managing Your Account - Cable
75Views
0likes
6Comments
One Touch Switch Issues
...hould have got a response form VM at the time they validated it on 2nd April, but I did not get anything, email or text. I spoke to VM and they said they never received an OTS from SKY and that SKY w...
cezanner
18 days agoPlace Managing Your Account - Cable
47Views
0likes
2Comments
Another person waiting for a phone number.
I transferred from Sky to VM. Broadband and phone via OTS and I asked for the phone number to be transferred. Sky disconnected me on the 16th of April but VM were unable to connect me until the 23rd....
BSPN99
26 days agoPlace Managing Your Account - Cable
38Views
0likes
4Comments
Change Cancellation Date
Hi, I am leaving Virgin and have a termination date. I would like to extend this cancellation date by one week. Is this possible? Many thanks.
NottsGuy80
2 months agoPlace Managing Your Account - Cable
37Views
0likes
2Comments
Seeking Help from A Member of Staff
I cannot sign in to my Virgin Media account to make a complaint. I've tried in several different browsers and it doesn't work. I have a problem with my most recent bill and also a problem with your a...
JohnR69
2 months agoPlace Managing Your Account - Cable
22Views
1like
2Comments
Extending disconnection date
Hi, I have recently submitted cancellation to go with another provider. I would like to extend my cancellation date up until the date the new services are due to go live. Can someone help facili...
lookingfordave
2 months agoPlace Managing Your Account - Cable
32Views
0likes
2Comments
Packages not fit for loyal customers
Why is it when you want to change your package to the services you only require and get deals like new customers you always get fobbed off. I am paying for a landline I don’t use but cannot get a dea...
Smac69
2 months agoPlace Managing Your Account - Cable
173Views
0likes
8Comments
One touch switch issues
Canyou help me with my issue?? . I am having trouble with OTS. I am in the process of moving to another provider. I currently only have broadband with Virgin as i have sent my TV equipment back. V...
GRC83
3 months agoPlace Managing Your Account - Cable
86Views
0likes
7Comments
One Touch Switch Nightmare
...ervices with VM would disconnect the same day that installation was completed with my new provider. I initiated the OTS process with my new provider on 22/02, and received an email from VM the same d...
shonawri
3 months agoPlace Managing Your Account - Cable
266Views
0likes
11Comments