77 ResultsNewestOne touch switch failure, left paying for 2 providers Virgin and Sky I am posting here to share my experience and to see whether others are facing the same issue with the One Touch Switch process. On 15 December 2025, I contacted Virgin Media to cancel my s...View results from repliesSwitching to Virgin from BT. Sorry if this is the wrong place for this but I'm pretty desperate for an answer and given that it's New Years everyone's customer service lines are already closed. Okay. I'll keep it short. We swi...View results from repliesCancelling order I ordered boardband and TV in mid December. So far the support has been rubbish. I had 5 calls from people wanting to help me purchase even though I already have. I had no confirmation and when I ca...View results from repliesOne touch switch issue Hello, the last day of my contract with Virgin media was 7 December 2025. On 6 November I chatted with an agent and stated I don't want to continue it. They asked me if I will confirm the cancellatio...View results from repliesVirgin did not inform BT of cancellation I just had to manually cancel my old service with BT because Virgin did not confirm that the switch had been completed. So, I've already paid 3 bills to BT even though I'm now with Virgin. I switch ...View results from repliesCancellation clarificationI'm moving over to a different provider for broadband and no longer going to have a phone or TV service. Initially followed advice on WhatsApp chat to do the OTS service, but now I'm getting c...View results from repliesPrevious supplier not notified by Virgin media of switch Hi all, first post so be gentle. I have just switched (1st Dec) to Virgin Media from EE for broadband. I joined using the Black Friday Event which included switching credit. I only had a month left ...SolvedView results from repliesOne time switch issues...o take this up with ADR. sky informed me that this is not the only time that Virgin have failed to do this one time switch, and have had many other customers with the same problem, needless to s...View results from repliesLeaving Virgin Broadband & TV seems so hard Morning. Hoping for facts here. We want to cancel our Virgin Broadband and TV Contract when it runs out. And go with another Provider. Checking online people say it is hard to do. As we are Oldies ...View results from repliesNeed Help! Cancel Cancellation. Hi, could anyone advise me on what to do. My contract with VM ends on the 18th of December but I did a broadband switch to Sky, all my Sky services went live today (3rd December) but now it’s up and ...View results from replies
