Forum Discussion

NotMeMr's avatar
NotMeMr
Tuning in
7 months ago
Solved

Tried to Order a Stream Box and cannot get one without taking a TV subscription package

I see this seems to be a common occurence. I currently have a broadband and landline package. Wanted to order a Stream box but got told Virgin do not offer the box with the free channels only, and that i have to take out a subscription which would put my monthly payment up. Which defeats the purpose of why i want one.

So is it actually possible to purchase a stream box from Virgin and only pay the one off fee or is the website page for it being misleading?

I'd like to purchase a stream box but not if it's going to mean having to pay for an additional subscription for TV channels i don't want.

Thanks.

  • Beth_G's avatar
    Beth_G
    7 months ago

    Hi NotMeMR

    You are correct with what you say. Stream is a free service on it's own without any subscriptions added to it, however as the website suggests there may be a one-off activation fee when this is added but this would also depend on what offers we have on at the time.

    I'm going to pop you over a private message so I can look into this for you. It's possible that you are on a legacy bundle, so when we attempt to add Stream to your package, we are having to change your service slightly which is altering the price. Don't worry, this is something I can look into with you.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    7 months ago

    I thought this condition was only applicable to people with a Hub5x.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    7 months ago

    Hi NotMeMr, thank you for your query.

    We can confirm that you would need to take out a subscription of some sort in order to have a Stream box included within your package. 

    If you have any further queries, please don't hesitate to contact us.

    Regards,
    Daniel

    • NotMeMr's avatar
      NotMeMr
      Tuning in
      7 months ago

      So assuming the website is correct when it lists as "extras" the various different subscriptions packages for the Stream box, what i am getting for the additional monthly subscription charge i would need to pay in order to get a Stream box?

  • sraper's avatar
    sraper
    Tuning in
    7 months ago

    Pretty sure i got mine with no additional subscription just landline, broadband. Nothing else.

    I did link my existing netflix subscription after I received the device

    • NotMeMr's avatar
      NotMeMr
      Tuning in
      7 months ago

      No matter which route i take i keep being told i have to pay an additional monthly charge, but no one from Virgin wants to tell me what I would be paying for. 

      • Beth_G's avatar
        Beth_G
        Forum Team
        7 months ago

        Hi NotMeMR

        You are correct with what you say. Stream is a free service on it's own without any subscriptions added to it, however as the website suggests there may be a one-off activation fee when this is added but this would also depend on what offers we have on at the time.

        I'm going to pop you over a private message so I can look into this for you. It's possible that you are on a legacy bundle, so when we attempt to add Stream to your package, we are having to change your service slightly which is altering the price. Don't worry, this is something I can look into with you.

  • Freddieboy69's avatar
    Freddieboy69
    Tuning in
    7 months ago

    Well i definitely have Virgin Stream with no subscription, when I did the order online for my Broadband the option to take out stream was there, £35 activation fee and no subscription charges unless i wanted to take out an optional subscription pack … which I did not, 

    I am now free to dip in and out of subscription packs as and when I feel like it ( Like the kids pack during the holidays) 

    I would say you may need to escalate your problem,